Last updated: August 29, 2026
PAIR Billiard Accessories (“PAIR,” “we,” “our,” or “us”) is a brand operated by Tangjia LLC. This Shipping Policy explains how orders placed through https://pairbilliards.com/ are processed and delivered.
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
If we are unable to ship your order within the stated processing time, we will contact you with an updated shipping date. You may accept the delay or cancel the unshipped order for a full refund.
Estimated Delivery Time
We currently offer two shipping options:
- Economy Shipping: approximately 15 days after dispatch
- Priority Shipping: approximately 10 days after dispatch
Most orders are delivered within approximately 10–15 days after dispatch.
Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, peak-season demand, local carrier delays, remote locations, or other circumstances outside our reasonable control may affect delivery.
Shipping Charges, Duties and Taxes
The total charge for your selected shipping method will be displayed at checkout.
Unless clearly stated otherwise during checkout, the shipping amount includes the applicable shipping costs, import duties, taxes, and customs clearance fees normally associated with the shipment. Customers should not normally be required to pay additional import charges upon delivery.
If a carrier or customs authority unexpectedly requests an additional payment, please contact us before making the payment.
Order Tracking
A tracking number will be sent to the email address used to place the order. Tracking information may take several days to update after the package has been handed to the carrier.
Some international shipments may be transferred to a local delivery company for final-mile delivery.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and postal code.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.
If a package is returned because of an incorrect address, an incomplete address, refusal, or failure to collect it, additional reshipping costs may apply. Any deduction from a refund will only be made where permitted by applicable law.
Lost, Delayed or Damaged Packages
If your tracking information has not updated for an extended period, or your package appears to be lost, please contact us so we can investigate with the carrier.
If an order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photographs or video of the damaged product
- Photographs of the shipping label
- Photographs of the original packaging
We will review the information and arrange an appropriate replacement or refund. Contacting us within 7 days helps us resolve the matter quickly and does not limit any statutory consumer rights you may have.
Multiple Packages
Orders containing multiple products may occasionally be delivered in separate packages. Each package may have a different tracking number or delivery date.
Contact Us
If you have any questions about shipping or delivery, contact us at:
PAIR Billiard Accessories
Operated by Tangjia LLC
Email: tangzhenyu01@gmail.com
Phone: (+86) 18718888644
Website: https://pairbilliards.com/